Category Archives for "Business Process Automation"

Save Time and Money With Advanced Capture

Does your organization waste valuable time and resources to manually prep documents? Are you tired of manually typing in data which oftentimes isn’t inputted accurately and error-free? If you want to venture away from these tedious slow processes, there are solutions out there! Advanced capture technologies will streamline and automate the transformation of documents into structured electronic information for your business processes.

Continue reading

How Intelligent Capture Utilizes Machine Learning for Template-free Training

There has recently been a lot of chatter in our industry about machine, and I want to share a few thoughts about how ImageSource’s ILINX Advanced Capture 8.5 platform tackles this topic. Our approach is to deploy a neural network-based document processing model that does not rely on templates. Our machine-learning platform supports custom-developed content classification projects with much faster turnaround than traditional rules-based models. The result is significantly faster time-to-production with more reliable and accurate results for our customer partners. ILINX machine learning offers:

  • Dynamic data location and extraction of information on complex documents
  • Image comparison to support check fraud applications
  • Feature extraction and classification to support medical imaging diagnostics

Our solutions leverage machine learning to create pre-built form classification algorithms in the lab, which provides a more-flexible and efficient way to develop new document processes.

For the sake of this article, I’d like to focus on the goals of almost every AP automation project:

  • Reduce paper handling and workload
  • Simplify processes down to one system for all invoices and other types of documents whether paper or digital
  • Gain visibility into where each invoice is in the process

For the initial document discovery, a technique called “clustering” can be used to automate the logical grouping of like documents. Clustering, in this example, refers to different categories of like invoices, checks, receipts and remittances. Documents can be organized automatically. Invoices from one vendor can be grouped together, such as receipts to travel documents. The result is a set of documents grouped by likeness that can then be further evaluated.

Next, each cluster, if part of a required document, can be given a document type (or class). The training set can then be imported into the machine learning ILINX solution designed to automatically identify key characteristics of each document type (often called “feature extraction”). This trains the neural network for each document type. When performance is not ideal for a specific class, the customer can add those misclassified or unclassified documents to the class sample set to “re-train” the neural network.

Data extraction is simplified by taking sample invoices that have been processed, along with the data required for each document. Together, these automatically train the software to locate the matching data and derive positional algorithms for each data field. The software uses the processed data for each page and locates the corresponding data on every document. The solution will do this for each sample and then automatically create algorithms based upon exact location, changes in placement across each example and relative position to other data, among other elements. The knowledge worker simply examines the results.

The technology used to configure the system also makes real-time adjustments. Complicated projects that typically would take weeks, if not months, are significantly reduced. Machine learning technology streamlines the manual processes used in production and helps reduce overall labor costs.
This effort can be applied to automate both paper-based and electronic document-based processes in a single workflow.

by Terry Sutherland, CEO, ImageSource

If you would like to learn more about how ILINX machine learning can automate your business please contact us at inforequest@imagesourceinc.com or

ROI of Document Imaging

Forrester Research analyzed and evaluated ECM technologies and came out with The ROI of Imaging. Forrester Research, Inc. is a global leader in business and technology. They define imaging as software for scanning, capturing, indexing, retrieving, processing and archiving digital images of documents and electronic forms. Many organizations rely on paper intensive business processes and because of that, imaging is a very important component of Enterprise Content Management’s value.

Continue reading

Why I Love Electronic Forms!

I love electronic forms!

I love being able to not just fill out, but also submit forms electronically either from my PC or my tablet. It’s easy to change information if I mistype something or need to change information. With paper forms, you typically have to reprint the page and enter in all the information again. I can’t tell you how many times I’ve screwed up filling out a paper form and had to redo it. There’s also something nice about being able to click the “Submit” button at the end and not have to print and mail a document in and double-check to make sure it was received on the other end a few days later.

I’ve noticed that more companies and organizations are turning to electronic forms for both consumers and constituents. Users can fill out forms and attach relevant documents or information to the form and in some cases, even sign the form right then and there, no printing necessary!Continue reading

Compliant Public Requests Start with Smart Records Retention

One message we consistently hear from government customers is how they need better solutions around records requests. With content growing at exponential rates, and huge implications around potential litigation, many organizations don’t feel that they have a good handle on it.

The ability to comply with public records request laws in any jurisdiction starts with good record-keeping, including disposition. Keeping a record past it’s retention period can be as big a problem as not keeping it long enough.

Here are some steps you can take to move toward better records practices:

  1. Understand your organization’s unique requirements for retention and disposition
    Certain records have to be kept longer than others, some records might need to be sealed, others may need redaction before they can be turned over, etc. Each organization, department, even business process may have different requirements. Determine and document what the requirements are so that when you start to do an inventory of content, you have a definitive plan regarding what needs to be kept and for how long. Click here for a link to the Washington State Records Retention Schedules.
  2. Know what content constitutes a record
    Records include more than paper and electronic documents. Email, photos, video, audio, text messages and form data that are generated or received as part of doing business can all be subject to records requests.
  3. Identify where your records reside
    They may be files on a network share or paper documents in a file cabinet. Regardless of where the documents are kept, regulations are rigid, regardless of the file format or how hard the collection process is.
  4. Perform an analysis and inventory
    A thorough inventory will help you manage duplicates and multiple versions of documents to mitigate litigation risk. This can be done internally, outsourced to a contractor, or a hybrid approach. Regardless of which path you choose, determine what content you have, what needs to be kept, and what can be disposed of before evaluating any new content management technology. Migrating content that is not retention-worthy into a new system is not time or cost effective.
  5. Choose a solution that is flexible and easy
    Two of the highest priorities of 95% of the organizations we work with are that their content management system be easy-to-use and flexible enough to adapt to changing requirements. Specifically, they want easy-to-set-up retention and disposition schedules, that can be quickly updated—without extensive IT resources—if laws or regulations change.
    Automation can also ensure disposition on schedule. For examples, software can watch and take action on documents based on date-based metadata. Finding a system that can serve your entire enterprise with flexible disposition methods, like destruction, exporting to another system or leaving just metadata in its place is also important.
  6. Find a technology partner with depth and breadth of experience
    The success of your records initiative can depend greatly on where you go for help. With an astounding 68% failure rate for IT projects, its best to find a partner with time-tested methodology, from analysis to support. Experience in the following areas can make the difference between triumph and failure:
  • Expert consulting to determine your “as is” state and develop a plan to get you to your “desired” state using industry best practices
  • Assessment of your current technology and how it can be leveraged
  • Solution evaluation to perfectly match technology with your requirements
  • Solution deployment, configuration, training and rollout
  • Document collection, conversion, scanning, taxonomy definition and automated classification and metadata extraction
  • Data Migration
  • Ongoing partnership for system/process tuning, growth and support

If you’ve done the prep work correctly—analysis, inventory and technology partner and system selection—then what you’ve put in place will help you retain records exactly as long as required. If you’d like to learn more about ImageSource, our history, retention management and public records request solutions, please contact us today.

1 2 3 4