I have been with ImageSource for almost 11 years and in the computer industry almost 47. My journey has taken me from field engineer, to systems support engineer to management and finally to sales. To say I have seen it all is an understatement. Anyone who knows me has always heard me say that email, voicemail, Twitter and Facebook are all great sales tools, but that is exactly what they are – tools. There is no substitute for face-to-face meetings.
Just this past week the ImageSource executive team and I completed our third week of Nexus ’14; a week of personalized, private sessions where we meet with customers to discuss their unique ECM needs. We met with all of our customers face-to-face; listening to them, (I repeat: listening to them), taking notes and presenting the future direction of ImageSource. The results exceeded any of our expectations.
My clients are just like yours: They want to Skype, email and text. But here’s why you still need face time.Continue reading
Last month we just completed our annual Customer event NEXUS, as usual the event was excellent. During some downtime in the Exhibit Hall I got a chance to chat with one of our ECM Partner Representatives from IBM. During this conversation I was struck by some of the comments made to me, particularly about our customers. During the conversation they said that they have never seen such loyalty from customers towards a company (ImageSource). I can assure you after 43 years in the computer industry & many years competing with IBM, comments like that are far & few between. Over the next couple of days I continued to think more and more about the comments and its true, then I asked myself why, what do we do different that inspires that level of loyalty? The answer was actually pretty simple, “We Care”. In all my presentations I usually close by saying something along the lines, “We are big enough to do the job, but still small enough to care”. From Sales to our Professional Services team and throughout every person in the company we all care.
Senior Account Executive
That was the resonating thought left on people’s minds after attending Nexus 2009 at the Meydenbauer Center in Bellevue, WA. The ILINX product line is a unique product offered only by ImageSource, Inc. It’s a flexible web-based capture software suite that allows a distributed capture solution. It has no volume licensing, so there is no limitation on how many documents are scanned. Attendees were very impressed with the ILINX products and how they co-exist with other capture software in the same environment.
“It so easy to become complacent with our day to-day routine, sometimes you need something to shake you and rejuvenate you! This is what our Nexus conference does for me. It gives me a chance to meet my customer and to be remind that what we do improves peoples work environment and in essence we improve our customers’ lives at work and we all know we spend more time at work than anywhere else so we are improving lives! I get a chance to see how our customer are excited about the changes in the market places and they are genuinely excited about improving their environments.“ – Ruben Kerson, Inside Sales Manager at ImageSource
Until next year everyone!!
Andrea Latham, CDIA+
Green business isn’t just talk anymore! Many companies today are working on Green Initiatives to make them more environmentally friendly. One popular initiative is to go “paperless” and implement a document imaging system. What could be more environmentally friendly than saving some paper, hence saving trees? Document management reduces paper creation, storage requirements, and travel costs. Online forms and signature eliminate paper at the source. There are many resources on Green Initiatives in the document imaging world provided by participating in groups such as AIIM, ARMA, and attending conferences that discuss these initiatives such as the ImageSource conference, “Nexus.”
When it comes to deciding what kind of scanners you need for your document imaging system, many companies are taking a harder look at which manufactures are producing environmentally friendly equipment. Some concerns include what type of chemicals used in the products, energy-saving modes, duplexing options, and if the manufacture recycles. Compared to other office equipment, (According to the EPA) a scanner consumes significantly less energy than a photocopier, resulting in lower green house gases.
American office workers use four million tons of copy paper annually, equivalent to 10,000 sheets of copy paper per worker. If the United States were to reduce office paper by 10%, 1.6 million tons of greenhouse gases could be eliminated, the same as removing 280,000 cars from the road. As more companies implement document management systems, their paper creation and use goes down and therefore create less greenhouse gases. Although our world is far from being completely paperless, we are surely making great strides in that direction and lessening our footprint on the environment in the process.
Andrea Latham, CDIA+