Why price is not the most important factor
when purchasing imaging hardware
When shopping for new imaging hardware, many customers look at their budget and let that dictate their purchase. Now I understand that budget is an important factor, however over the last 9 years working with imaging customers, many have purchased equipment based mainly on price – only to discover that it did not meet their long term growth needs.
So in light of these discussions, here is bits of wisdom that can be used as a checklist when considering new purchases:
At ImageSource, we have many customers who call in asking for information on Wide Format Scanners. Selecting the right Wide Format Scanner for your needs is imperative, as manufacturers do not normally provide evaluation scanners for you to test.
I always recommend that customers review a software webinar demo before buying these larger scanners. The software functionality and ease of use is an important differentiator between scanner manufacturers. The incorrect software combined with a scanner that does not meet all your needs can be a costly investment that cannot be returned to the manufacturer. In this category of scanner, the cheapest price tag does not necessarily mean the best fit!
There are some basic questions that we always ask our customers in order to qualify what scanner(s) is the most appropriate. I would like to share these to help you with any future selection processes/decisions.
We have been working with the major Wide Format Scanner manufacturers for many years so we are here to help give our expertise for any questions you may have. ImageSource will make it easy for you and guide you towards the “best fit”.
We are here to help!
Inside Sales Account Executive
I have been reselling scanners and scanner maintenance for 14+ years now. I have helped clients pick their original equipment, maintain it and replace it, and some of my customers are on their third or fourth cycle with me. I am shocked every time I come across an account that doesn’t understand the value of a maintenance contract.
When you have a maintenance contract you have a fixed cost for the year. You don’t have to worry about coming up with the budget to unexpectedly replace or repair your equipment.
Nobody wants to have the uncomfortable conversation with their boss. The one where you admit that your equipment is not covered and you don’t know when production will resume. And as far as repair costs are concerned, all you know is it won’t be cheap.
Remember when you bought your scanner? It was a major decision; you reviewed spec sheets and made comparisons and talked to anyone you could to get a glimpse into your future. Finally, you made the best decision you could. And now that it’s yours, you don’t want to maintain it. Really??
Think about how long it can take to make a purchase. Imagine how if the unexpected happens you may not have the luxury of time. You may not even have access to the correct people who sign off on it. Perhaps the final decision is yours. Do you really want to have to make this decision on the fly? While production is at a standstill?
This equipment was mission critical at the time of purchase and now you have learned to rely on it. But since its’ purchase, there are hotter topics and projects that you focus your budget on. The takeaway? Don’t forget about your scanner and give it the respect and attention it deserves. Take care of your equipment so it can take care of you!
If this scenario sounds familiar or like something you want to avoid. Give us a call and we can help you plan your hardware future.
Inside Sales Manager
On Wednesday, August 20th at 10:00 PST, ImageSource and Fujitsu will be broadcasting a webinar about optimizing your hardware called Proactive Scanner Management. During this webinar you can learn about Fujitsu scanner trade-in programs as well as the latest and greatest models available. Learn about the out-of-the-box software as well as when to consider ILINX Capture for a more robust solution. This particular webinar will be recorded and available for viewing at your convenience if you are unable to attend the live event.
Webinars are a great source of learning usually for no cost. They can provide information on hardware you are considering as well as software solutions. Topics can also include specific verticals and solutions such as the upcoming “Paperless Courtroom” webinar featuring ILINX Capture and IBM FileNet. These topics are typically covered by industry experts that have been involved in successful implementations.
Webinars are a valuable source of information and something the savvy consumer should take advantage of.
Questions or comments:
Richard A. McDermott, ECMp, CDIA+
As an Inside Sales Account Executive at ImageSource, I am constantly having conversations with customers that realize they have to upgrade their older scanning equipment.
What surprises me is that many customers do not know they may be eligible to receive trade-in credits or rebates for their old scanners when purchasing new equipment.
Some manufacturers also organize eco-friendly disposal of your used equipment at no charge.
If you have old scanners that need replacing, you might be surprised at the trade-in credit/rebates that may make this purchase financially achievable now!
Not all equipment qualifies, so please reach out to our team here at ImageSource to see if you can receive $$$!
Contact Megan Lane at (360) 943-9273 or firstname.lastname@example.org.
Inside Sales Account Executive