I have been with ImageSource for almost 11 years and in the computer industry almost 47. My journey has taken me from field engineer, to systems support engineer to management and finally to sales. To say I have seen it all is an understatement. Anyone who knows me has always heard me say that email, voicemail, Twitter and Facebook are all great sales tools, but that is exactly what they are – tools. There is no substitute for face-to-face meetings.
Just this past week the ImageSource executive team and I completed our third week of Nexus ’14; a week of personalized, private sessions where we meet with customers to discuss their unique ECM needs. We met with all of our customers face-to-face; listening to them, (I repeat: listening to them), taking notes and presenting the future direction of ImageSource. The results exceeded any of our expectations.
My clients are just like yours: They want to Skype, email and text. But here’s why you still need face time.Continue reading
Last month we just completed our annual Customer event NEXUS, as usual the event was excellent. During some downtime in the Exhibit Hall I got a chance to chat with one of our ECM Partner Representatives from IBM. During this conversation I was struck by some of the comments made to me, particularly about our customers. During the conversation they said that they have never seen such loyalty from customers towards a company (ImageSource). I can assure you after 43 years in the computer industry & many years competing with IBM, comments like that are far & few between. Over the next couple of days I continued to think more and more about the comments and its true, then I asked myself why, what do we do different that inspires that level of loyalty? The answer was actually pretty simple, “We Care”. In all my presentations I usually close by saying something along the lines, “We are big enough to do the job, but still small enough to care”. From Sales to our Professional Services team and throughout every person in the company we all care.
Senior Account Executive
Pressed for time I just watched one of our system engineers upgrade a production ILINX Content Store in less than 5 minutes. An amazing feat for an Enterprise Content Management System!
It’s been a while since I posted anything new to the ECM support blog. If you want to know why, see Brandon’s post from a while back- Support: A Day in the Life Of. I feel his pain! But there have been some exciting things happening here and you should know about them.
First of all, I got the low-down on Nexus ’11 the other day! It seems that the goal is to make every year bigger and better then the next. This year there are some very well-known and engaging speakers (such as Dr. James Brown), break-out sessions held by ECM professionals, deep dives with ECM field specific experts and of course the after-hours social events. If you have not been to Nexus, you need to register for this event. If you sign up early, you get a pricing discount! Tell us if you want to attend! (The best way to get a hold of us is put in a support ticket and in the description put that you are interested in Nexus.)
On the software front, I have been busy working with development teams on ILINX® products! Content Store specifically has been really taking off and there are new improvements being added all the time! The whole goal of ILINX is to provide a simple user experience, while providing a powerful administration interface, all though thin-client technology. The ILINX Products Suite has everything covered – conversion, workflow, storage and integration. Tell us if you want a demo – we have great people that know their stuff in the world of Content Management that would love to work with you to see if ILINX is right for you!
Last but not least, I want to thank all the reader’s outside of Washington State. Thank you for finally sending us some warmer weather – it took ‘til August but summer is finally here as well! As always, any questions or comments, please call or email me and we will give you an answer!
I recently attended the Technology conference put on by my company. Nexus®, as it is dubbed, is where we try to bring in all the local and national minds in our ECM space together. On the vendor side we had both hardware and software manufacturers represented. On the standards side we had credits offered for PMI, ARMA, AHIMA, and IAPP just by attending. There was pre-conference training on Oracle I/PM11g, a risk management course, and an AIIM ECMp course. For the user community we had attendees from Fortune 50 companies down to small government agencies and everything in between. Sounds great right? It was.
As with any conference, you have to make it to the break out session that relate to you, and make connections with people that you can relate to. The latter was easy of course, we are all living and breathing the ECM world. Even if your content is different, the pain points are nearly always the same. It’s great to connect with others and find out their resolutions to similar issues, their approach to common problems, and to hear their success stories. Besides giving a presentation on our product ILINX® Integrate (something I have blogged about in the past), I also attended sessions on advanced document capture, ILINX Content Store, Oracle I/PM, and sessions on project management.
The breakout sessions had real value for me. Continue reading