Category Archives for "Product News"

Contains news about enterprise content management products and services applicable to institutions of higher education.

What ILINX Has in Common with Two Giants: Alibaba and Apple

I read a post recently titled Customer-centric and easy-to-use is the new business model (The Alibaba story) that really hit home. The author, Gerry McGovern, a customer-centricity guru, points out that Alibaba, the world’s biggest online commerce company, has defined a clear mission of “making it easier to do business across the world”, as founder Jack Ma put it. I think it’s safe to say that this model has merit, as the company claims the biggest IPO in the history of the world.

As a long-term Apple user, (my first Mac had a hard drive with 512 KB memory) I can say that their progressively intuitive interfaces have been a compelling reason for me to continue using their technology. In fact, the Macintosh project started with an Apple employee named Jef Raskin who envisioned an easy-to-use, low-cost computer.

Apple has stayed true to this model to present day, according to technology industry analyst Jeff Bajarin. In an article published by Time Magazine, Bajarin outlines six key principals that set Apple apart from the competition, three of which are:Continue reading

Imaging hardware: How to get the best bang for your buck

Why price is not the most important factor when purchasing imaging hardware

When shopping for new imaging hardware, many customers look at their budget and let that dictate their purchase. Now I understand that budget is an important factor, however over the last 9 years working with imaging customers, many have purchased equipment based mainly on price – only to discover that it did not meet their long term growth needs.

So in light of these discussions, here are a few bits of wisdom that can be used as a checklist when considering new purchases:

What  scanner features are essential to you?

  • Color or Black & White (B & W) scanning?
    The majority of scanners automatically come with color option but can also provide B & W scanning for smaller document size files.
  • How fast do you need the scanner to scan?
    Scanners are classed by Pages per Minute (PPM).
  • How much volume are you expecting to scan per day, week or month?
    Volume and speed is determined by the manufacturer when they develop the scanner.
  • Manufacturers group their scanners into categories based on PPM and the Daily Duty Cycle (DDC).
    DDC is how many images the scanner can handle on a daily basis. So if you have a large volume of scanning to be completed on a daily basis, a small desktop workgroup scanner will not be sufficient for the volume – it would break down all the time. Here are the general groupings that manufacturers use:
  • Workgroup/ Low Volume
    Slower, smaller desktop scanners generally under 90PPM and DDC of approximately 500 to 20,000 documents per day, depending on model purchased.
  • Departmental/ Mid Volume
    Scanning speeds ranging 90-125PPM and DDC of approximately 30,000 to 125,000 documents per day, depending on model purchased.
  • High Volume
    Scanning speeds ranging 140-210PPM and DDC of approximately 150,000 to unlimited documents per day, depending on model purchased.
  • Network
    When scanning directly to a network, without the need of additional hardware or software. Scanning speeds tend to be slower for these scanners, generally under 60PPM and DDC of 6,000 per day, depending on model purchased.

What are the characteristics of your document?

  • How big are your batches of documents that you want to scan at one time? 
    Scanners come with different Automatic Document Feeder (ADF) sizes, ranging from 10 pages at a time to scan, up to 750 pages. If you have a large production scanning environment, the more the ADF holds the quicker the scan operator can scan documents. Generally scanners that have higher ADF also have higher PPM and DDC.
  • You need to determine the general sizes of your documents. 
    What is the maximum and minimum sizes, what length are the documents? Larger or longer documents (11 x 17” or 12 x 34”) do require a flatbed scanner or scanner that can handle longer documents.
  • Are they delicate documents that cannot be run through a scanner? This would also indicate you may need a flatbed scanner or a flatbed attachment to the scanner.
  • Do you require pre-scan or post-scan imprinting?
  • Is the scanner easy to clean every day by the user? 
    Are the consumables (rollers etc.) easy to replace by the end user? This can save money and time on the maintenance of the scanner and ensure optimum image clarity and scanning performance.

What value-add does the vendor/manufacturer offer?

  • Does the manufacturer offer evaluation or demo scanners for you to test before the purchase? 
    This is important when purchasing larger production scanners, it will help determine which scanner is the best fit for your scanning needs.
  • What type of scanner hardware maintenance contracts does the manufacturer offer? 
    Some include 1 year or multiple years in with the scanner purchase price and will save you money.
  • Will shipping be included in the initial purchase or is it an additional cost?

Many customers work with ImageSource to help them select the best fit, or to evaluate scanners side by side to determine what is the best bang for their buck. As you can see from the information above, sometimes price is not the only factor to consider with your new purchase.Let us help you!

To learn more about ImageSource, and all of the content management services we provide, visit us here.

Mission critical scanner with no maintenance. Really??

I have been reselling scanners and scanner maintenance for 14+ years now. I have helped clients pick their original equipment, maintain it and replace it, and some of my customers are on their third or fourth cycle with me. I am shocked every time I come across an account that doesn’t understand the value of a maintenance contract.

When you have a maintenance contract you have a fixed cost for the year. You don’t have to worry about coming up with the budget to unexpectedly replace or repair your equipment.

Nobody wants to have the uncomfortable conversation with their boss. The one where you admit that your equipment is not covered and you don’t know when production will resume. And as far as repair costs are concerned, all you know is it won’t be cheap.

Remember when you bought your scanner? It was a major decision; you reviewed spec sheets and made comparisons and talked to anyone you could to get a glimpse into your future. Finally, you made the best decision you could. And now that it’s yours, you don’t want to maintain it. Really??

Think about how long it can take to make a purchase. Imagine how if the unexpected happens you may not have the luxury of time. You may not even have access to the correct people who sign off on it. Perhaps the final decision is yours. Do you really want to have to make this decision on the fly? While production is at a standstill?

This equipment was mission critical at the time of purchase and now you have learned to rely on it. But since its’ purchase, there are hotter topics and projects that you focus your budget on. The takeaway? Don’t forget about your scanner and give it the respect and attention it deserves. Take care of your equipment so it can take care of you!

If this scenario sounds familiar or like something you want to avoid. Give us a call and we can help you plan your hardware future.

Ruben Kerson
Inside Sales Manager
(360) 943-9273
ImageSource, Inc.

Webinars – A great place for free information

On Wednesday, August 20th at 10:00 PST, ImageSource and Fujitsu will be broadcasting a webinar about optimizing your hardware called Proactive Scanner Management. During this webinar you can learn about Fujitsu scanner trade-in programs as well as the latest and greatest models available. Learn about the out-of-the-box software as well as when to consider ILINX Capture for a more robust solution. This particular webinar will be recorded and available for viewing at your convenience if you are unable to attend the live event.

Webinars are a great source of learning usually for no cost. They can provide information on hardware you are considering as well as software solutions. Topics can also include specific verticals and solutions such as the upcoming “Paperless Courtroom” webinar featuring ILINX Capture and IBM FileNet. These topics are typically covered by industry experts that have been involved in successful implementations.

Webinars are a valuable source of information and something the savvy consumer should take advantage of.

Questions or comments:

Richard A. McDermott, ECMp, CDIA+
Account Executive
ImageSource, Inc.
360-943-9273 T
360-943-4449 F
www.imagesourceinc.com

Moving Content Easily from Email to ECM Repository

Wouldn’t it be nice to contribute content to your Enterprise Content Management system right from Microsoft Outlook? Well, it is possible to accomplish just that with a simple right click of your mouse with ILINX® Capture Email Import.

With ILINX Capture Email Import you can submit single or multiple email messages as well as attachments and complete the indexing in a streamlined and simplified process.

ILINX Capture Email Import capabilities include:

  • Flexible content capture options:
  • Email body only
  • Attachments only
  • Both email body and attachments
  • Automate the capture of the index values:

Continue reading