I read a post recently titled Customer-centric and easy-to-use is the new business model (The Alibaba story) that really hit home. The author, Gerry McGovern, a customer-centricity guru, points out that Alibaba, the world’s biggest online commerce company, has defined a clear mission of “making it easier to do business across the world”, as founder Jack Ma put it. I think it’s safe to say that this model has merit, as the company claims the biggest IPO in the history of the world.
As a long-term Apple user, (my first Mac had a hard drive with 512 KB memory) I can say that their progressively intuitive interfaces have been a compelling reason for me to continue using their technology. In fact, the Macintosh project started with an Apple employee named Jef Raskin who envisioned an easy-to-use, low-cost computer.
Apple has stayed true to this model to present day, according to technology industry analyst Jeff Bajarin. In an article published by Time Magazine, Bajarin outlines six key principals that set Apple apart from the competition, three of which are:Continue reading
I was working on a project recently for a customer that was upgrading their Kofax versions and making some enhancements to a custom Kofax panel that we had written for them some time ago. Like any good developer, I migrated the code for the custom panel to the latest version of Visual Studio I had, (in this case, Visual Studio 2012). I had finished development and was discussing installation when the customer requested an MSI package to install the custom panel. Unbeknownst to me, Visual Studio 2012 had dropped their support for the easy, drag and drop, built in set up and deployment project to create MSI’s.
In doing some research, I found many developers had migrated to using the open source WiX product to create MSI packages, (http://wix.codeplex.com/). One can download WiX and integrate it directly into Visual Studio. Everything was fairly straight forward on following their tutorials except for one snag: in order to get the custom Kofax panel to install correctly, I had to register the custom DLLs as COM Components, not in the GAC. After a lot of head scratching, I finally figured out that I could use Heat (one of the WiX tools) to create a registry file of the DLLs to include in my WiX set up project. You can find out more about Heat here: http://wixtoolset.org/documentation/manual/v3/overview/heat.html. After the file was generated I was able to take the output of the Heat generated file and include it in my WiX install project to register the necessary DLLs. To do this, I followed these steps:Continue reading
There is a not so hidden gem that may become your new best friend. This newfound friend’s name is “Steps Recorder”, aka “Problems Steps Recorder”. This handy application was introduced in Windows 7 and is present in all versions of Windows 8. It allows the user to activate its recording function, at which point all clicks of the mouse are now recorded with proper documentation and screenshots. Not only is this tool great to use for showing someone how you discovered a problem, it’s a great way to provide a user instructions to resolve the issue on their own. For a better understanding of the application and to see it in action check out the video below:
I recently worked with a customer who was receiving the error below on a Client/Server installation with a standalone SQL instance (not built-in):
 KdoLib: Network I/O error: A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (Provider: SQL Network Interfaces, error: 26 – Error Locating Server/Instance Specified) (-1)
After performing a clean install of Kofax 10 on a new workstation, they were unable to open Batch Manager, Administration, etc. The process could be seen in Task Manager, but the window would not open, and after about 20 minutes would show the error above.
To resolve this we first tested the connection to the SQL server using a .udl file. This can be done by creating a blank text file, then renaming the extension to .udl.
Open this new Data Link and fill in the fields for your SQL server and test the connection. If you do not get a success, verify that your server name, login, firewall, etc. are configured properly to access the server.Continue reading
As a Sr. Systems Engineer at ImageSource, I am currently engaged on a project where the customer had a need to migrate all content out of their Stellent IBPM 220.127.116.11 software platform. (This is the same product stack as Optika Acorde and Oracle IPM; the product has gone through a few name changes over the years with the different acquisitions.) In my experience, I have found there are several steps that need to be taken when considering migrating content from your current ECM repository.
The first steps in any migration are to analyze existing content and ensure that the majority has been discovered, identified and prioritized.
All discovered content should be cataloged by the indexes or field data that exists for it and the file formats used. All systems that may be migrated need to be investigated for existing export tools that can export data into various formats, such as CSV or directly to custom databases. If the system is lacking any direct export capability built into the product it is necessary to either develop a migration tool or purchase one. In my current project we are using a tool developed by ImageSource called ILINX Export. ILINX Export supports migrations out of Oracle IPM (along with Stellent IBPM and Optika Acorde), WebCenter Content 11g, EMC AppXtender, IBM FileNet P8, and IBM FileNet ImageServices.Continue reading