Benefits of Remote Services for ECM Support

Would you land a plane in dense fog without radar?   Probably not, so why can it be difficult to get support representatives of  major software manufactures to dial in and assess critical business ECM servers to aid with troubleshooting?  I recently worked with a large ECM company that told me “Before that occurs ( dialing in ) … the customer needs to have the understanding that all we would be doing is observing the issue and that no troubleshooting or resolution recommendations would occur”.

What kind of a response it that!  I literally thought it was a joke.  I brought this to the attention of the technician’s manager and he agreed with his staff and said to me that in some occasions a remote session is the very first request (and occasionally only info) in new service requests.  He went on to tell me that occasionally something like – “my system isn’t working start a web session so I can show you”.   is frustrating for them because it is easy to get trapped into a complete unknown situation with no measurable exit strategy.  This can turn a quick 30 minute dial up session into an all day ordeal burning multiple resources at the expense of their other customer’s Service Request”.  So, they don’t want to help you because it may take up too much time?Continue reading

The Wonderful World of Enhanced Bar Code Recognition

Capturing and reading bar codes has been done for many years, but more recently it has expanded due to color technology.  There is more information to assist in bar code interpretation and the enhanced bar code ready is able to achieve more accurate readings of all supported bar code types at lower DPI (dots per inch) levels and varying levels of quality.  Some prospective users of this technology are not sure exactly when this process can take place, at scan time or during recognition and the answer is…both!

The EBC (Enhanced Bar Code) module is an add-on from Kofax to their Capture product, but can also be added to other Capture products as well.  The EBC can be used at scan time if that is more effective for the scanning process, but also can run at recognition if you have many scanners capturing bar code information which needs to be released and processed at the same time through the server.

Enhanced Bar Code recognition is also included in the KofaxVRS product in the Workgroup and Professional versions.  The EBC, when used directly from the VRS product can only be run at scan time, not at recognition.  So if you are in need of that capability, you may need to look into purchasing the separate EBC add-on directly to the Capture product.  If you have more than one installation of Kofax Capture, be aware that you will need to purchase the EBC module for each installation that needs that capability.

In addition, ImageSource offers www.ilinxcapture.com to compliment an existing batch capture environment.  ILINX Capture allows content to be submitted in an adhoc manner from around the enterprise and offers enhanced bar code capability.

Some of the new improvements to the EBC functionality includes the ability to work with grayscale images in addition to having improved bitonal recognition capability.  Another significant advancement is the support of two-dimensional (2D) bar codes.  If you have any questions or need more information on this or other Kofax products, give ImageSource, Inc. a call and we can certainly help!

Andrea Latham, CDIA+

Inside Sales

ImageSource, Inc.

 

Kofax KTM for Invoice Processing

KTM for Invoice Processing.

The Kofax Transformation Modules is an excellent addition to the Kofax Capture family when processing invoices. The product is able to “Read” the major invoice values from the invoice image accurately and with confidence. It has the ability to “Learn” where on the invoice image the values are located so its accuracy can be increased over time.

The major invoice values that KTM can read and “Learn” out of the box are:
Invoice Number
Invoice Date
Order Number
Subtotal
Tax
Shipping/Freight
Handling
Total

The accuracy out of the box is very low since the software needs to be “Trained” on sample invoices to learn where the values are located. It does this by layout classification so it can handle different vendor’s invoices and learn to accurately read the values.

In addition, there are lots of options for the builder of the Project to help the extraction of the values. These options include objects like Locators, Formatting, Key Word matching, and Validation. Through a combination of these options, just about any invoice can be read and processed with little user correction required.

However, it takes a lot of work to “tune” the Locators and Key Word matching to get the initial accuracy to as high a rate as possible. This is more an art then a science and therefore requires a person with intimate knowledge of KTM and all it’s abilities. Also, knowledge of basic script programming is required since there are things that cannot be done by KTM otherwise. ImageSource can provide such people that have the knowledge and experience to “tune” KTM to be as accurate as can be done with the current OCR technology.

Chris Hillenburg
Sr. Systems Engineer
ImageSource, Inc.

 

 

Integrating Legacy Systems with ECM

I’ve been working on a project that required scraping values from an IBM Terminal Emulator and using them for updating indexes in an Oracle IPM imaging repository and was lucky enough to have the ILINX AIK tool to work with in accomplishing this task.

The first challenge was in dealing with the values that we were gathering from the Terminal Emulator Screen.  The way that the data was served to the terminal emulator was not parsed into separate values.  The AIK allowed us, through VB Script, to parse the data into a form that we could use.  Once the data was massaged into a usable form, we used the values to update indexes in Oracle IBPM.  The ILINX AIK natively comes with connections to Oracle IPM for searching.  However, updating index values on documents that already exist in the system can be a challenge.

To overcome this obstacle we used the ILINX AIK to map the data into an executable.  This option was used for performing the Oracle IPM Index updates, and we were able to accomplish this by mapping the data to an executable with the mapped index values as arguments, and having the executable perform the index updates.
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Yes, There is Such a Thing as a Wide Format Scanner

For many companies and government agencies, there is a great demand for a scanner that can accommodate documents larger than 11 x 17”.  Engineering companies, architectural firms, assessor and land use departments all have large format documents they deal with on a daily basis.  The most common large format documents for these users are blueprints, maps, and architectural drawings but other uses include graphics, fine art and photography.  Trying to find, store, and organize all these huge documents can be painstaking and space consuming, so in comes the large format scanner to the rescue!

The large format scanner comes in a variety of sizes for max scan width, the most coming being 36”, 42”, and 54”.  You can also choose between Simplex/Duplex and Monochrome/Color options.  Models with different speeds and resolutions also help customize your large format scanner solution.  For example, if you need to scan in a color map with a lot of detail, you will want a color scanner with very high resolution.  Large Format scanners are available with up to 9600 dpi.

Software is  available that assist with the scanning, processing and organization of your images.  Some software even allows the scanner to integrate directly with CAD applications enabling blueprints to be scanned, edited and digitally stored.  And most large format scanners include a 2-year on-site warranty, although most are virtually maintenance free – few, if any consumables are needed to maintain the optimum performance of the units.

ImageSource, Inc. can provide information on many different large format scanner manufacturers such as Vidar, Contex,  and Graphtec.  Regardless of the brand, you can integrate large format scanners seamlessly into your existing document imaging system giving you maximum flexibility for digitizing documents of any size.

Andrea Latham, CDIA+

Inside Sales

ImageSource, Inc.