As part of the ECM industry, it is important to understand what compound documents are and how they affect you. Compound documents have been an issue in ECM software from the beginning of time. According to wiseGEEK, Compound documents are document files that contain several different types of data as well as text. A compound […]
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Small businesses that offer tech support will turn out better results than a big tech support company offering global support. Having worked in tech support and worked with providers of various sizes, I have come to the opinion that small departments offer more meaningful support, better customer service and have superior knowledge.
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Having chosen my career path towards project management, I am not as strong in desktop support as many others. However, I can work my way through just about anything but it might just take a little longer. I thought I would share my experience over the past week in attempting desktop support for myself.
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Are you tired of separator sheets? Tired of wasted paper and countless hours of flipping through pages and inserting a barcode sheet at the start of a new document just to take it out after the batch is scanned or leave it in the batch and have more paper to store? Why not have the […]
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I recently was asked to help with a client’s KTM (Kofax Transformation Modules) project, because they were not pleased with the percentages of valid and/or correct extraction fields. My first question was, “Are you using subclasses?” The answer was, “No.” Subclassifying your top forms is an easy way to greatly improve your extraction results. What I […]
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