ImageSource, Inc.
Author Archives: ImageSource, Inc.

Ignited by Nexus

ignite your informationAlmost 3 years ago I was working as a Management Analyst for the State and I was given the opportunity to attend the Nexus ’07 event in Bellevue. I was unsure what the event was all about and how it was going to be incorporated with my job. A group of us drove to the event and was intrigued with the research that I had done on the event and the number of products that they offered information on. When we arrived we attended the welcome presentation and speaker that introduced me to a new technology for me in document imaging. I knew that we had incorporated a small part of this into the agency I was working for but was unclear as to how it worked. We broke into our choice of four sessions. It was incredibly interesting and helpful. For the next 2 days I found that each breakout session was very informative and at that point I could definitely see how this technology was incredibly applicable to any business in some way. I made notes and gathers brochures and information on different products and ideas that could be applied to different areas of the agency.

Not only did I gather such great information on new products for the agency but I also was able to meet the vendors and product developers for the different solutions. There were opportunities during the mingle times and product demonstrations that I could approach a vendor or representative and share my ideas and they were so informative and provided even more ideas for me to apply.

By the end of the event I was ready to do it all over again and attend different breakout sessions to learn about more exciting products and apply to my ideas. During the drive home I found that I was not the only one that had this kind of experience. Everyone had ideas and solutions and products that we could apply to different areas of the agency to not only save time but money as well.

When I started working for ImageSource I had no idea that the event that I had attended three years ago was put on by … well…. Us. I am looking forward to this upcoming NEXUS ’10 event on November 4-5. Now I will be attending it from the other side as one of the vendors who will no doubt be in contact with someone that is attending like I had three years ago looking for inspiration. For all those readers out there, be sure to register early so you don’t miss out.

Jen Hilt
Support Engineer
ImageSource Inc

Oracle Imaging & Process Management – Oracle I/PM 11g

Oracle Imaging and Process Management 11g has been redesigned with JavaEE architecture to leverage Universal Content Management services for metadata and document storage.  We have installed 11g in our labs and everyone agrees that that modernized user interface and new web based administration UI is a step up from the 10gr3 release.  Additionally, the viewer has been re-written as a Java applet with cross browser/support that simplified the security model and improves usability.  The 11g release exposes images though website, portals and seamlessly integrates with all nearly all Oracle products excluding the HLLAPI connectors to the old JDE World/World Vision versions.  Understanding that may of these older JDE World/World Vision version  installations are still in production we would recommend 3rd party integrations using ILINX Integrate to allow data & images to pass effortlessly between two or more applications.  ILINX Integrate will retrieval and display  images with virtually any application regardless of source—host based, Windows, Web or Citrix—with ECM or other line-of-business systems including the older JDE World/World Vision applications.
With the launch of 11g,  IBPM 7.6 support is schedule to conclude June 2010 and 10gR3 (7.7) is supported until 2015.   For customers looking for detailed information about upgrading from earlier I/PM releases and implementing I/PM 11g, be sure to contact your ImageSource Representative or contact support at http://www.imagesourceinc.com/Support/ContactSupport/index.htm

Leigh Woody
Program Manager

There’s enough SAN for all of us!

I’m really excited that we recently got a new D-LINK DSN-3200-10 SAN (Storage Area Network) for our network. What’s even more exciting is the amount of data we are going to be able to store on this monster… 30TB! We already currently have running the same model of SAN on our network but with only 15TB’s, which is still an amazing amount of storage.  Add in our new 2010 Exchange server and the amounts of virtual machines we have running on Hyper – V  using up gigs and gigs of space plus failover drives, 15TB’s can run out quickly. Once we fully implement our new SAN we will be able to transfer most of our data that is stored on servers with hard drives pushing the storage limit. The part about adding this SAN into our environment that gets me the most excited is that it will allow us to dynamically expand our storage requirements whenever we need to make changes on the fly in order to support growing databases, image repositories, virtual machines, and any other storage issue that may arise.

Will Hart
Support Engineer
ImageSource, Inc.

Is It Time to Take Your Workflow In For a Checkup?

Almost every business has documents that go through some kind of work process such as expense reports and application processing that uses some kind of Business Process Management [BPM].  BPM is generally defined as a systematic approach to improving and automating an organization’s business processes and workflows.  These workflows may be core to your business process and over the years as rules, regulation, and other external factors alter the original flow it is critical to to plan on performing regularly scheduled checkups of your BPM processes.

While supporting systems that have little or no changes to their BPM workflow maps in over a decade it is very common to run into issues and complications caused by knowledge workers who have devised workarounds for changes that have occurred over time.  One of the biggest problems I see with not revisiting and performing analysis and research to get a current picture on a regular basis is User Acceptance.

When we run into this type of a situation the knowledge workers are often frustrated and highly irritated with the software and how the system works.  The user feels that their performance is based on rules and regulations that no longer apply and will complain stating “I had nothing to do with how this was configured”, “this is how we do it because it has always been like this” and “I don’t understand why we have to do it this way.”  The user is often very negative about the inefficiencies and wants to tell everyone and anyone willing to listen.  This can have an immense impact on the work environment and acceptance of your ECM system and future applications.

Where to start:  The efficient flow of documents through your organization is critical to remaining competitive and document management and workflow solutions are proven to cut cost and improve efficiencies.  If you have been using a rules based electronic workflow for over 3-5 years it is a good practice to review the “as is” state of the workflows and update them on a regular basis.  BPM workflow updates should be visible to upper management and budgeted for the future along with software upgrades.  Most importantly involve the knowledge works in the discovery and development process. “Because we have always done it this way” does not need to be the number one comment about your ECM system.  The success of BPM is rooted in starting with the right process and continuing best practices for regular checkups and maintenance.

Leigh Woody
Program Manager
ImageSource, Inc.

eForms Technology Short Cuts That Really Work!

Often we are up against tight deadlines and we need to use all our tricks and tools to help increase efficiency and provide a better client experience.  When we have clients with large form libraries that need converting to eForms; one of my favorite tools to use is FormBridge for Liquid Office.  FormBridge does direct conversions of PDF, word, excel and other common form files to Liquid Office xfm files like magic!  The converted forms are fully editable and are amazingly accurate copies with minor tweaks for formatting once translated.  FormBridge automatically creates fillable fields, just as a forms designer would and this is a huge time saver.

Forms kick-off workflows and drive business.  Moving paper based and un-editable eforms to an intelligent digital format has many benefits such as cost savings based on efficiencies and increased accessibility.  Even a small business may have hundreds of forms.  As a system integrator of ECM technologies we know what tools and tips to help your eForms initiative become a huge success.

Leigh Woody
Program Manager
ImageSource, Inc.