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The Truth about 99% Accuracy

Every day when I come into the office I’m greeted with a poster from an old ECM conference that reads, “If 99.9% is good enough, then…” and it proceeds to rattle off staggeringly large consequences of inaccuracy ranging from incorrect medication dosages to parents receiving the wrong newborn child. Even with that perspective, variations of the “99%” accuracy statements are all over in the technology industry. Despite some of these statements being technically accurate, they often lead to misunderstandings and misaligned expectations.

So, what does 99% accuracy really mean? for example, if your organization wants to automate data entry for invoice processing, then you are collecting date, number, and total amount on individual documents. Your objective is to have as much of this data automated as possible, but to be useful data it must be accurate.

Here’s the claim: a solution can deliver you 99% accurate data. While not untrue, this claim can be supported if the only measurement is of the amount of data you need. This measurement should be true regardless of the volume of data, and regardless of the number of fields that need to be automated. If a solution is claiming to be 99% accurate, but only on a small, controlled data set, then overall it is not a useful solution.

This is where we can reframe the discussion to ensure your needs are being met. Measuring specifics like “more than 85% of my data entry fields are now automated at 99% accuracy” provides a clear and measurable goal that defines the true amount of automation required per process. Also, it addresses not just data accuracy, but on the entire set of expectations.

So, the next time you begin a dialog with a solution provider that claims 99% accuracy, ask them, “how much data?”

Content Migration

Moving data from one location to another, from one system of record to another or onboarding a new business process can all generate common pain points and concerns.

In our experience, our customers migrate from one primary system of record to another for 3 primary reasons.

  1. The cost of the current system has grown out of budget. Costs of version upgrades by major solution providers, coupled with the cost of annual maintenance and the man-hour costs of managing an upgrade become risky. These budget decisions alone make organizations reconsider their renewal decisions.
  2. Loss of support. Software manufacturers may decide to drop a specific feature that is the one key benefit to your organization. Feature changes, depreciation or drop is a quite but common occurrence (check out the list of “depreciated” features in Oracle 12c https://bit.ly/2lOQKE1). When the cost of maintenance, a major upgrade, and man-hours are under consideration it is especially painful to accept paying more for what your organization perceives as less.
  3. Big Data Problems. This may sound like a business problem Netflix or Amazon has, but consider how many places and individuals save and share the same document within your organization. This may be trivial storage cost, but it is a great big compliance and security risk. It also seems to be one of the first indications that a department or business problem is being partially automated, and could benefit from a more thoughtful migration to your system of record or platform of choice. If data is being stored, shared or extended through multiple locations (think desktop, email, back up to share, FTP, repository, cloud, Dropbox/Box) you may have a big problem. Multiple content locations make corporate/organizational policies, security practices and even regulations easy to ignore.

Solutions for Rural Justice

Rural justice solutions touch many areas of social policy and concerns from a state and local level. There’s no clear answer to replacing a retiring workforce in a rural community or providing consistent law enforcement, but there are policies and clear technology strategies that can leverage funding effectively improve access to justice.

Consolidating Funding
for county courts through the state, but leaving day-to-day operations to the
district allows for more consistent spending on infrastructure and staffing (Reengineering Rural Justice in Minnesota).

Connecting Systems from other community and state organizations is critical between juvenile courts and tribal justice. The Federal Indian Child Welfare Act requires communication between the courts and tribal services to determine the best course of action for a juvenile offender. Telehealth and other community service programs and court systems/law enforcement records can be shared in real-time which can help offset poor internet access and bandwidth in rural areas.

Reducing or Eliminate Paper – If the process requires paper to move with the case or individual, it is inefficient and wastes time and too many man-hours in and out of the courtroom. A document capture solution, converting paper to electronic, searchable content is the foundation of automation.

E-filing and Case Management – Your organization may have court
automation in place. Does it extend to your most rural locations? Can a case be
filed, referenced or a sentence carried out electronically? Regardless of your
current system, this extension of technology is available. If there’s a case
number and a paper form, automation and improvements to access are possible. A
case number can populate an electronic form automatically with all relevant
information. A decision in the courtroom can automatically generate the next
workflow. This is a great example of enhancing an existing system with electronic
forms in the courtroom: ILINX at
Stanislaus
.

Remote Access – Most experts agree defendants and defense attorneys should be in the same location, but they could be remotely engaging with the courtroom, or the courtroom could be mobilized. Although internet access in remote areas is an ongoing challenge, many document-driven interactions can be secured to locations like a library or post office with adequate bandwidth via either a kiosk or personal device.

ImageSource and our ILINX platform
can extend your courtroom and legal interactions to remote counties. Our ILINX
platform can engage with an existing system like Tyler, IBM or something homegrown.
ILINX can enable a remote courtroom and facilitate equal access.

Can we talk in more detail about your rural justice initiatives? ImageSource is providing a one-hour complimentary assessment of your current courtroom automation and delivering recommendations for improvement. If you are interested, please follow this link to sign up. We will contact you promptly to schedule the time.

https://imagesourceinc.com/rural-justice-landing/

Rural Justice Crisis Has Consequences for States

The Rural Justice crisis and the pressure on State and County governments to find solutions is well documented. States that otherwise may not have much in common like Alaska, Nevada, New York, and North Dakota have all worked on policy and incentive programs for law enforcement and lawyers to reside and practice or serve in rural communities. It’s also recognized that urban courts have rural justice reach as they need to communicate to all involved in a court-related matter regardless of their location. Studies agree that traveling 200+ miles to see a lawyer or make a court appearance is not equal justice under the law.

The state of Nevada has found that leaving problem up to counties to solve has created legislative consequences. The state introduced a bill in 2015 that died in committee and passed Bill 377 in 2017 that created a commission to find solutions, but none have been implemented. In those two years, various counties in Nevada attempted to solve the problem independently. In November 2017, the ACLU filed suit against the state of Nevada for violating the 6th amendment in six rural counties (ACLU Sues Nevada).

Rural justice initiatives and solutions must include collaboration between systems of record for Law Enforcement, Child Welfare Services, and Tribal Courts.  In 2006, the State of Alaska recognized the expansion of technology as one of the top five solutions to their rural justice crisis. They integrated their public health records, law enforcement records, tribal records, and court records to facilitate communication between all the organizations. This has been especially useful in communities where internet access isn’t guaranteed. Law Enforcement and Legal professionals can access all information in real-time and share with the individuals participating in the court system. The state has been especially creative holding court sessions in local facilities like high school gyms, decreasing the amount of travel for a defendant, plaintiff, lawyer or witness.

 Are your counties, public departments, and indigenous communities communicating seamlessly to improve rural justice?

The full Initial Report and Recommendations of the Alaska Rural Justice and Law Enforcement Commission can be found here: Alaska Rural Justice

Information Processing Visibility & Control for Banking—Boost Your Bottom Line (part 5 of 6)

If you are looking for ways to maximize the value of business information, you can be successful with both proactive and reactive strategies. In this post, we’ll cover access to and visibility of your data and documents, in-process and while archived.

Control the Flow of Information and Access, to Mitigate Risk and Identify Problems

Granular configuration control over your content will yield efficiencies, promote compliance and enforce information security. By proactively controlling access, visibility and actions for each user or group, you will protect confidentiality, integrity, and availability of sensitive information. InfoSec can be achieved using administrative controls through Active Directory permissions and configuration settings in capture, workflow and repository software. When managed correctly, it exposes only that which each worker is qualified to see and/or act upon.

Content Analytics: Real-Time Visibility to Statistics and Data from Information Processes

Information processing analytics allow you to gain visibility into your business processes, content data and information from external systems. This allows you to react immediately to potential problems to pinpoint risk potential long term. Customer transaction data to take a proactively nurture that relationship. Analytics dashboard can be specifically configured to provide different information to different groups, from business process managers to C-level executives.

Business process intelligence can help you:

  • Reveal business intelligence to make informed decisions
  • Identify processing bottlenecks to accelerate throughput
  • Gain knowledge about your content and how it's interacted with
  • Expose data from just about any system to enable productivity
  • Enable prediction to make better decisions
  • Monitor compliance with regulations (KYC, SEC, Frank-Dodd)
  • Serveil penetration testing results for security vulnerabilities
  • Analyze data flowing into and out of data lakes

Controlling access to your information should be easy to configure, but unfortunately in many systems it is not. ILINX information management software makes easy configuration a priority. Get administrative control over visibility and actions in ILINX Capture, ILINX Capture Workflow or ILINX Content Store, even without in-depth IT knowledge.
Our business intelligence platform, ILINX Analytics, is no different. It’s flexible and easy to use with any level of technology expertise. Depending on user permissions, you can expose data from any business system, from ECMs to ERPs. View and easily share reports. Expose, hide group and sort data, move columns and manipulate in multiple ways. And finally, gain visibility and insight into critical information that will improve information processing and help make better business decisions to boost your bottom line. 

Check out the 5 other posts in this series:
Ingest and Process Secure Data, Documents and Payments Real-Time During Customer Transactions 
Extend Online Invoice Upload Capabilities to Business Partners
Advanced Automation and Robotics Process Automation (RPA) Maximize Efficiencies
Integrate Data from All Systems to Optimize Business Process Management (BPM)
Meet compliance and regulatory policies to mitigate risk of litigation

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