IBM FileNet P8 Links

Looking for some useful links to information in regards to the installation and configuration of IBM FileNet? We have been deploying successful IBM FileNet implementations and will be providing useful information, as well as, tips and tricks on this blog.

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Features in ILINX Capture (Part I)

The feature set in ILINX Capture is vast and it can be a drag reviewing and interpreting feature lists in software documentation.  Those of you not familiar with ILINX Capture can visit the following website.www.ilinxcapture.com, or feel free to leave a comment and we can provide additional information and/or a hands-on demonstration.  In short, ILINX Capture is a web based capture platform that excels in distributed capture and custom capture workflow environments.  It is scalable to work on a single workstation or it can be extended to an enterprise wide global standard for capture in your organization.

I wanted to use this post to touch on a couple of the features that I see being used more and more in ILINX Capture.  These features became part of the product based on customer feedback, industry direction, and internal vision for the product.  All of the following features can be added to any point in your process flow map, so it provides not only the functionality but also the flexibility to adapt to the business needs of current processes in place today.

1. 2D Barcode Support   – This feature adds the ability to read metadata, classify and separate documents, and provide quality control checks through the recognition of 2D barcodes.  Through a GUI the user has the ability to parse the barcode data and map it to fields, separate and identify the type of document, and validate that the number of pages in the document match what was captured through the scanning or electronic import process.

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Lab/Development Environments – RightFax Simulation & Testing

At our company we have a lab environment that we utilize to replicate a large number of our customer implementations.  This environment runs on Virtual Servers in order to keep the cost and maintenance down for our organization.  Here are a few of the many advantages for us to maintain this type of environment for our customers;

1. The ability to reproduce issues and in turn expedite resolution and impact to the customer
2. A proactive approach to determining the impact (positively or negatively) of new patches, builds, and versions of software
3. Through development procedures (testing, QA, QC) can take place without affecting customer environments
4. The ability to give our support technicians, engineers, and developers a thorough understanding of the solution implemented

One issue that does arise on occasion is the ability to reproduce an issue that is occurring in a customer environment where we don’t have the underlying hardware or software.  This can be due to a proprietary product the software is interfacing with or a solution that is not realistic for us to manage internally.  One such case is with OpenText RightFax (formerly Captaris RightFax).  We have customers with all types of configurations from analog and digital fax boards to fax over IP (FOIP), and it doesn’t make sense for us to maintain all types of solutions.

The good news is that RightFax provides an “out of the box” capability to setup a RightFax solution without requiring fax boards or phone lines.  The power of this functionality is that it allows you to send and receive faxes internally to your RightFax system in order to simulate the real world functionality of the software.  This capability is referred to as running RightFax in simulation mode.  The following information takes you through the steps to enable simulation mode on your RightFax v9.4 (older versions of the software also have simulation mode, but the configuration is slightly different) system:

1. Install RightFax and get it functional, with the exception of the Board Server
2. Launch the Enterprise Fax Manager (EFM)
3.  
4. Open the RightFax Server that you want to configure

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Oracle Content Management – IPM 11g Links

Looking for some useful links to information about installing Oracle IPM 11g?  We have been performing successful Oracle IPM 11g implementations and will be providing useful information, as well as, tips and tricks on this blog.

Here are the main links that have been leveraging for some valuable information related to this next generation ECM Suite:

ILINX Capture Remote Management

In the years that we have been doing ILINX Capture implementations a common question usually comes up from the IT Administrators; “Do we have to log on to the server to access the administration and management features?”  The answer is: “No, the ILINX Capture Server Manager can be utilized by any remote computer with the proper access.”

The reason why this comes up is because there is a lot of functionality in the ILINX Capture Server Manager.  Not only from the technical administration perspective, but also from the business management side.  For example, you have the ability to monitor the system status, review audit logs, configure security, monitor batches/documents and queues, and much more.  All of this functionality can be individually enabled or disabled for specific users and groups depending on their needs.

The following steps show you how to install the Server Manager for remote access to the software’s administration features;

1.  Run the Software Install and choose “ILINX Server Manager” from the install package…

2.  Ensure that the workstation has port access to the ILINX Capture database open to Database.  For example, if you are using SQL Server for your database the default port is 1433.

3.  Provide the user/group with the proper administration access.

a.  For a Line of Business Manager, it is common to just allow them access to monitor and manage the batches/documents in their queues

b.  For Tech Support, it is common to allow access to the Audit logs and System Monitoring features

This remote administration and management functionality has proven to be a valuable tool for this software over the years.  For more advanced remote admin/management tasks in ILINX Capture, feel free to leave a question in the comments and I will respond.  If enough similar questions are asked, I will drop another post on the more advanced tasks.