Customer Information & Transaction Efficiencies for Banking—Boost Your Bottom Line (part 1 of 6)
In today’s competitive financial services industry, maximizing your productivity is not a choice—it’s essential to be competitive and meet regulations. By optimizing the value of your data and documents across business processes, you will attract new customers, keep them longer and know how to service them better. It goes without saying that an active and happy customer base will help you maximize wallet share—a more efficient way to boost revenue than converting a net new customer.
Ingest and Process Secure Data, Documents and Payments Real-Time During Customer Transactions
In an effort to better serve customers, financial services companies are expanding online services, from new account openings to loan applications and everything in between. Secure web forms and capture of information play a big role in this process. Providing secure access for customers to submit data, documents and payments from any device—desktop computer, laptop, tablet, smartphone, or even a kiosk—is essential.
Better customer experience
Customers now expect the convenience of 24/7 services at their fingertips, anywhere, anytime. Providing the ability to initiate and have their transaction processed quicker will improve loyalty so your customers stick around and become your best advocates.
Respond quicker to any request
A financial services organization requires complete information that is secure, timely, complete and accurate. By doing so, you enable the back office to process requests more quickly, make better decisions and lock down opportunities faster.
Increase up-sell and cross-sell opportunity
Each interaction will allow you to find out where a customer's needs intersect with your offerings, increasing customer lifetime value and customer share-of-wallet.
Use analytics to know your customers better
Gain visibility into your processes to see where you can streamline to better serve your customer base.
Self-service reduces labor requirements
The fewer employees required to complete a transaction translates to process efficiency. By enabling secure automation through customer self-service, you’ll have happier customers and more profit.
Standardize formats and data management
Bring data into a common format to allow collaborative research, large-scale analytics, and sharing of sophisticated tools.
Mitigate risk through compliance
Enforce "Know Your Customer" (KYC) and other regulations through online interactions that require identity verification, provide deeper understanding of customer activity, and ongoing monitoring.
Strategically leverage customer content
Regardless of source, type or orientation, extracted content can be leveraged through workflow, RPA and analytics to make better informed business decisions. This valuable data, flowing through a powerful workflow, can trigger transaction and predictive analysis.
The controlled collection of information will allow you to take advantage of these benefits
Learn how you can automate your customer transactions using a secure web form to capture data and documents. Enable customers to initiate transactions, from account openings to mortgage applications, upload supporting documents, have visibility into the status and automatically get notifications. With this flexible solution, ILINX eForms, ILINX Capture and ILINX Capture Workflow and work seamlessly together to automate transaction processing for faster throughput and happier customers. Additionally, ILINX RPA and ILINX Analytics will help inform strategic business decisions and initiatives.
Check out the 5 other posts in this series:
Extend Online Invoice Upload Capabilities to Business Partners
Advanced Automation and Robotics Process Automation (RPA) Maximize Efficiencies
Integrate Data from All Systems to Optimize Business Process Management (BPM)
Control the Flow of Information and Access to Manage Risk and Identify Problems
Meet compliance and regulatory policies to mitigate risk of litigation