Category Archives for "Document Conversion"

Implementing Content Management Systems with Multiple Environments

A common recommendation we have when designing Enterprise Content Management systems is the use of multiple environments.  I am referring the use of Development, Test, and/or QA environments to complement a Production environment.  There are many advantages to deploying systems with multiple environments, and I would like to discuss the role of multiple environments and the advantages to implementing them for your ECM system.

Depending on the size and complexity of the solution different supporting environments are recommended.  For, example with a smaller departmental level solution with little or no custom development, it is common to only recommend one supporting environment used for development and testing.  Now let’s take another example where a customer has an enterprise level ECM system with custom development and a requirement for minimal system downtime.  The following is a common layout for this type of system:

  • Development Environment – Used for custom development and preparation for testing changes to the ECM system.  This environment is usually much smaller than the Production Environment and is commonly running on virtual servers/machines.
  • Test Environment – Used for end to end testing of changes to the system.  Changes are certified in this environment prior to moving to the QA or Production.  This environment is usually smaller than Production, but it is imperative that the functionality is consistent to ensure proper testing and certification of the changes.
  • Quality Assurance Environment – This environment serves a couple of purposes and it closely mirrors the architecture of the Production Environment.  Performance load testing and client acceptance are performed in this environment.  In some instances, this environment can also serve as a disaster recovery environment in the event of a Production outage.
  • Production Environment – Used for the ECM Production System.

This environment configuration is representative of a common layout for multiple environments, but depending on the organization and solution it can vary.  The ECM solution architects play a valuable role in recommending the optimal configuration.  At ImageSource, we have extensive knowledge and experience with ECM architecture and take a great deal of pride in designing the correct layout for the customer and the solution.
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Kofax moves to a pay-per-incident (PPI) system. What are your options?

As of August 3, 2009, worldwide technical support via telephone for all versions of Kofax’s VRS has been convert to a pay-per-incident (PPI) system.  Fujitsu offers a toll-free technical assistance support line for all Fujitsu scanners and software during the warranty period.  The scanner warranty includes phone support for Kofax VRS products provided with the purchase of Fujitsu Scanners.  Contact ImageSource for Fujitsu Scanners with VRS and post sales support.

Leigh Woody
Program Manager

So Much Paper! So Little Space!

We have all seen it in one office or another…the rows and towers of banker boxes filling the corner of the room. The outside of boxes try to convey the critical document information such as names, dates, times, etc. but are looking a bit haggard from being moved around the office so many times. The best way to gain your space back is a document scanning solution. There are record management systems using production scanners, Fujitsu or Bowe Bell & Howell scanners. With the help of ImageSource Inc you can have your confidential material scanned and critical information electronically saved. The time you spend now is the space you will gain back to help your company be competitive and efficient.

Barbara Duran
Conversion Specialist

Main Causes for Image Quality Issues on Fujitsu Scanners

Do you ever get those annoying lines on your scanned images and not sure what the problem is?  The majority of image quality issues experienced with Fujitsu scanners can be easily resolved by the user.  The first thing I would try is to clean the ADF glass.

On occasion there might be other hardware issues that could require a Service Technician to come on-site to resolve.  These include: dust on the optics and underside of scan glass assembly and old or defective lamps.  These issues can also give a back or front Optical Alarm error.

Another possible cause of image quality issues could be scratches on the glass assembly due to staples being feed through the scanner still on the paper.  Don’t forget to remove staples from paper before scanning!  The scratched glass would require a Service Technician to come out and replace that part.

If you think your image quality issues could be resolved with the simple cleaning or replacement of consumables, you can purchase any of these items from ImageSource.

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