Category Archives for "Enterprise Content Management"

Forced Change+Business Continuity

Forced change, WFH

By Randy Weakly, CTO, ImageSource, Inc. 

When I used to think of “business continuity” I thought primarily of off-site backups and redundant servers. But the last couple of months have imposed unprecedented changes onto our global economic infrastructure forcing many organizations to scramble to adjust their workforce and even their entire way of doing business, including “business continuity”. Change is often scary and risky but when it’s forced upon us in an instant it can be crippling.

One huge change for many organizations is that their knowledge workers must now be enabled to work from any location and in some cases, from any device they can get their hands on. The same goes for their customers and partners. It is now obvious to most everyone that the mobile workforce and customer engagement technologies are no longer a nice-to-have but an absolute necessity

One of the best and easiest ways of enabling a remote workforce and customer/partner ecosystem is through the use of device-agnostic web forms or electronic forms. It’s pretty easy to throw a PDF form on your website but it’s not a very friendly customer experience, especially on a mobile phone. Additionally, the resulting PDF document creates downstream work as the inbound information, often with errors and omissions, must be transferred to a workflow or line of business system for processing. An eForm solution can easily be integrated into your existing website and provide input validations before the employee or customer even clicks the submit button. This validation can be applied not only to the information being typed into the various input fields but also to any required attachments. Even if you’re on a mobile phone, an eForm can attach photos of documents taken right from the device. These document photos can be processed by back end services so that you can’t tell the resulting image from one that came right off your scanner. Once the form validation is satisfied, the user is allowed to submit the form and it is immediately placed into an automated business workflow to be routed for human and/or programmatic processing based on the machine-readable input and business rules.

Another benefit of an eForms solution is the wide variety of input fields that can be used to create rich and engaging user experiences. Basic field types such as text, numbers, dates, email addresses, signatures, radio and checkboxes are staples. But more sophisticated eForms packages can provide aggregated inputs such as table data (think Excel spreadsheet), matrix choices, multipage forms with wizard options, file attachments with white/blacklist types, configurable size limits, password checking, and virus scanning, and much more. Combine these powerful auto-validating input fields with point & click dynamic field presentation logic, no-code web services integration, enterprise single-sign-on (SSO), and your custom theme library and you’ve got the tools to create your own online/mobile customer and employee engagement masterpiece!

One of our customer partners, Superior Court of California, County of Stanislaus detailed their success with ILINX platform and eForms here:

If we can be of any assistance to your organization please contact us at (360) 943-9273 or

What ILINX Has in Common with Two Giants: Alibaba and Apple

I read a post recently titled Customer-centric and easy-to-use is the new business model (The Alibaba story) that really hit home. The author, Gerry McGovern, a customer-centricity guru, points out that Alibaba, the world’s biggest online commerce company, has defined a clear mission of “making it easier to do business across the world”, as founder Jack Ma put it. I think it’s safe to say that this model has merit, as the company claims the biggest IPO in the history of the world.

As a long-term Apple user, (my first Mac had a hard drive with 512 KB memory) I can say that their progressively intuitive interfaces have been a compelling reason for me to continue using their technology. In fact, the Macintosh project started with an Apple employee named Jef Raskin who envisioned an easy-to-use, low-cost computer.

Apple has stayed true to this model to present day, according to technology industry analyst Jeff Bajarin. In an article published by Time Magazine, Bajarin outlines six key principals that set Apple apart from the competition, three of which are:Continue reading

Why I Love Electronic Forms!

I love electronic forms!

I love being able to not just fill out, but also submit forms electronically either from my PC or my tablet. It’s easy to change information if I mistype something or need to change information. With paper forms, you typically have to reprint the page and enter in all the information again. I can’t tell you how many times I’ve screwed up filling out a paper form and had to redo it. There’s also something nice about being able to click the “Submit” button at the end and not have to print and mail a document in and double-check to make sure it was received on the other end a few days later.

I’ve noticed that more companies and organizations are turning to electronic forms for both consumers and constituents. Users can fill out forms and attach relevant documents or information to the form and in some cases, even sign the form right then and there, no printing necessary!Continue reading

Getting Rid of Legacy Systems

I recently watched a segment on King 5 News around how some government agencies are using legacy systems for their day-to-day work. The article was highlighting the software program used at the Washington Department of Licensing to process vehicle registrations, however, there are a number of additional agencies that are using legacy programs and platforms for their day-to-day processes. The segment went on to discuss how expensive it would be to update all of those systems. Continue reading

Why Courts Need Document Management AND Case Management Systems

Document Management System (DMS) needs should be identified holistically, not just for the needs of the courtroom processes. A successful implementation will be gained through a well thought out plan and a DMS solution that can not only integrate with a courts Case Management System (CMS), but also with Fiscal, HR, Procurement, and other department’s line-of-business systems.

To accomplish a successful implementation of an electronic environment there has to be an overall vision and buy-in from all the key individuals of the court system.

  • Culture and vision which incorporates technology as part of the business strategy
  • Identify areas to integrate technology with the courts business strategies
  • Implementation of an electronic DMS to be used by all departments
  • Integration of the DMS with CMS and other line-of-business systems
  • Provide public access to documents via a web portal (e-Access)Puzzle_arrows

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