Category Archives for "Enterprise Content Management"

the strategies, methods and tools used to capture, manage, store, preserve, and deliver content and documents related to organizational processes.

To Renew Or Not To Renew…There Is No Question!

The current business model for enterprise level capture software suites is not simply to sell you a product and walk away, but rather it is to become a partner. The initial purchase is the beginning of that relationship. When you invest in a software suite such as Kofax Capture or ILINX Capture, you are modifying your business processes to accommodate the features and capabilities of the product to hopefully improve you productivity.  Once these capture products become part of your work life you will want to keep up your maintenance/software Assurance/upgrade assurance, so as new versions are released, you take advantage of a new feature or simply to stay compatible with your current operating system. If it was worth investing in originally it is worth maintaining.

Some customers choose not to adopt the partner model and never buy maintenance beyond the first year. Then the day comes when the system goes down and they don’t even know where to start to fix the problem.  And in order to get the current version, the manufacture requires them to pay for all the back maintenance plus a reinstatement fee. Sure the first reaction might be to start over fresh with another product, but once you look at changing your processes to accommodate a different product, you can quickly eliminate the savings you thought you were getting in the first place.

In terms of license volume reduction, it has been my experience that the customer is only saving hundreds of dollars today with the potential of spending thousands in the future.  I think that it is a bold move by some manufacturers  to enforce the “all or nothing” approach to license renewal but it is really in the best interest of the customer to keep current with all of their licenses.  I think this was a driving force when this policy was constructed.  I think it causes a lot of work for more than one person to keep track of licenses that customers may or may not be using when they are considering just a partial renewal.  That is one of many reasons why end users are becoming more and more interested in ILINX Capture, to avoid the hassles of volume-based licensing.  The pro’s to renewing software assurance are obvious and the expenditure is nominal; the cons are sometimes surprising and the expenditure is often alarming.

Whether using Kofax or ILINX Capture, staying current gives you the comfort of knowing that you are entitled to the necessary software to upgrade when the time comes.  And partnering with ImageSource, Inc. lends the right expertise to get the job done right the first time!

Andrea Latham, CDIA+

Inside Sales

ImageSource, Inc.

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Who Needs a Scanner? I Think I Need a Scanner…

The answer is almost everyone!  From scanning bills and statements in your home office to full Imaging Departments in the largest of companies, digital images are the way of the future.  I don’t know about you, but I don’t have room in my house for filing cabinets full of old mortgage, power, auto, insurance and all the other bills and statements that I get every day!  Many State, County, and City government agencies have also run into the same problem as they are keeping 100+ years of all different types of paper documents.

A lot of people today want to start digitizing their documents, but don’t really know where to start.   If you need some help trying to find out what type of scanner is right for you, there are a few simple questions you can ask yourself.  How many documents per day/week do I need to scan?  Do any of them need them to be in color?  Are any of my documents double-sided?  Are any of my documents of unusually large or small size?  What paper types and of what quality will I be scanning?  All of these questions are important and can help narrow down the size and type of scanner that will work best for you.   There are many manufacturers that produce scanners that range from home office/portable to the highest production scanners available.  Companies like Fujitsu, Bell & Howell, Canon, Panasonic, and Kodak all provide full lines of scanners to fit most every need.  Don’t let this unfamiliar territory intimidate you, there are companies like ImageSource, Inc. that know about and sell scanners to help you out along the way!

If you’re interesting in viewing muliple scanners at one time and location, sign up to attend Nexus ’09.  Some of the major manufacturers will be demoing their scanners there and answering the types of questions we talked about above.  Good luck and start scanning!

 

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