Category Archives for "General Discussion"

What is the Difference Between Parts and Consumables?

When you own a scanner, or multiple scanners, you are responsible for keeping that equipment running efficiently by keeping consumables on hand.  The components of a scanner that touch the paper and are designed to wear out and be replaced every 3-6 months are called “consumables.”  They are different to what are referred to as “parts” of a scanner.  Consumables are designed this way to maximize the performance of the scanner and are end user replaceable, meaning you don’t have to be tech savvy to perform the operation.

The most common types of consumables are rollers, lamps, and pad assemblies.  Depending on the scanner manufacturer (Fujitsu, Bell & Howell, Canon, Panasonic, Kodak, etc..), you may have to replace one or more at least a couple times a year.  When a scanner starts jamming or double-feeding paper, the most common cause of this problem is usually worn out consumables.  Other imaging problems like: no longer reading bar codes, poor OCR results, or getting an optical alarm can usually be solved by replacing the lamps

When a scanner has a maintenance contract in place, it usually just covers the parts and not the consumables.  ImageSource receives a lot of calls from customers asking why the consumables are not covered and parts are.  The answer is because the consumables are almost always end-user replaceable and must be replaced much more often than parts.  And if your scanner is under maintenance, it’s usually required to have parts replaced by a certified technician.  See our blog on benefits of having a maintenance contract.

Not sure where to get parts or consumables for your scanner?  Contact ImageSource, they are happy to help!

Andrea Latham, CDIA+

Inside Sales

ImageSource, Inc.

Phone 360.943.9273

www.imagesourceinc.com

Kofax moves to a pay-per-incident (PPI) system. What are your options?

As of August 3, 2009, worldwide technical support via telephone for all versions of Kofax’s VRS has been convert to a pay-per-incident (PPI) system.  Fujitsu offers a toll-free technical assistance support line for all Fujitsu scanners and software during the warranty period.  The scanner warranty includes phone support for Kofax VRS products provided with the purchase of Fujitsu Scanners.  Contact ImageSource for Fujitsu Scanners with VRS and post sales support.

Leigh Woody
Program Manager

The Importance of ECM Training – Kofax, ILINX, Oracle

While conducting a Kofax training class, I asked the students how their company uses Kofax Capture v8.  They told me that their system consists of 20+ servers and multiple installations of Kofax Capture.  This was very surprising to me.  My students told me that the previous administrator never received training on the software, and that his manager told him to “just make the system work”, rather than sending him to training.  The administrator was able to “make the system work”, but did so in a way that was inefficient and did not take advantage of the full power of the software.  If the administrator had received proper training on the software, he would have realized that, at the most, he would have only needed one server for Kofax and one server for his remote sites.  The lack of training proved to be costly to his company.

Never underestimate the importance of training.  A complete list of available training courses at ImageSource University can be found by visting the Training page.

Chris Sturiale
Training Manager
ImageSource, Inc.

The Wonderful World of Enhanced Bar Code Recognition

Capturing and reading bar codes has been done for many years, but more recently it has expanded due to color technology.  There is more information to assist in bar code interpretation and the enhanced bar code ready is able to achieve more accurate readings of all supported bar code types at lower DPI (dots per inch) levels and varying levels of quality.  Some prospective users of this technology are not sure exactly when this process can take place, at scan time or during recognition and the answer is…both!

The EBC (Enhanced Bar Code) module is an add-on from Kofax to their Capture product, but can also be added to other Capture products as well.  The EBC can be used at scan time if that is more effective for the scanning process, but also can run at recognition if you have many scanners capturing bar code information which needs to be released and processed at the same time through the server.

Enhanced Bar Code recognition is also included in the KofaxVRS product in the Workgroup and Professional versions.  The EBC, when used directly from the VRS product can only be run at scan time, not at recognition.  So if you are in need of that capability, you may need to look into purchasing the separate EBC add-on directly to the Capture product.  If you have more than one installation of Kofax Capture, be aware that you will need to purchase the EBC module for each installation that needs that capability.

In addition, ImageSource offers www.ilinxcapture.com to compliment an existing batch capture environment.  ILINX Capture allows content to be submitted in an adhoc manner from around the enterprise and offers enhanced bar code capability.

Some of the new improvements to the EBC functionality includes the ability to work with grayscale images in addition to having improved bitonal recognition capability.  Another significant advancement is the support of two-dimensional (2D) bar codes.  If you have any questions or need more information on this or other Kofax products, give ImageSource, Inc. a call and we can certainly help!

Andrea Latham, CDIA+

Inside Sales

ImageSource, Inc.

 

Who Needs a Scanner? I Think I Need a Scanner…

The answer is almost everyone!  From scanning bills and statements in your home office to full Imaging Departments in the largest of companies, digital images are the way of the future.  I don’t know about you, but I don’t have room in my house for filing cabinets full of old mortgage, power, auto, insurance and all the other bills and statements that I get every day!  Many State, County, and City government agencies have also run into the same problem as they are keeping 100+ years of all different types of paper documents.

A lot of people today want to start digitizing their documents, but don’t really know where to start.   If you need some help trying to find out what type of scanner is right for you, there are a few simple questions you can ask yourself.  How many documents per day/week do I need to scan?  Do any of them need them to be in color?  Are any of my documents double-sided?  Are any of my documents of unusually large or small size?  What paper types and of what quality will I be scanning?  All of these questions are important and can help narrow down the size and type of scanner that will work best for you.   There are many manufacturers that produce scanners that range from home office/portable to the highest production scanners available.  Companies like Fujitsu, Bell & Howell, Canon, Panasonic, and Kodak all provide full lines of scanners to fit most every need.  Don’t let this unfamiliar territory intimidate you, there are companies like ImageSource, Inc. that know about and sell scanners to help you out along the way!

If you’re interesting in viewing muliple scanners at one time and location, sign up to attend Nexus ’09.  Some of the major manufacturers will be demoing their scanners there and answering the types of questions we talked about above.  Good luck and start scanning!

 

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