Category Archives for "ILINX eForms"

Customer Information & Transaction Efficiencies for Banking—Boost Your Bottom Line (part 1 of 6)

Customer Self-Service

In today’s competitive financial services industry, maximizing your productivity is not a choice—it’s essential to be competitive and meet regulations. By optimizing the value of your data and documents across business processes, you will attract new customers, keep them longer and know how to service them better. It goes without saying that an active and happy customer base will help you maximize wallet share—a more efficient way to boost revenue than converting a net new customer.


Ingest and Process Secure Data, Documents and Payments Real-Time During Customer Transactions


In an effort to better serve customers, financial services companies are expanding online services, from new account openings to loan applications and everything in between. Secure web forms and capture of information play a big role in this process. Providing secure access for customers to submit data, documents and payments from any device—desktop computer, laptop, tablet, smartphone, or even a kiosk—is essential.

Better customer experience

Customers now expect the convenience of 24/7 services at their fingertips, anywhere, anytime. Providing the ability to initiate and have their transaction processed quicker will improve loyalty so your customers stick around and become your best advocates. 

Respond quicker to any request

A financial services organization requires complete information that is secure, timely, complete and accurate. By doing so, you enable the back office to process requests more quickly, make better decisions and lock down opportunities faster.

Increase up-sell and cross-sell opportunity


Each interaction will allow you to find out where a customer's needs intersect with your offerings, increasing customer lifetime value and customer share-of-wallet.

Use analytics to know your customers better


Gain visibility into your processes to see where you can streamline to better serve your customer base.

Self-service reduces labor requirements


The fewer employees required to complete a transaction translates to process efficiency. By enabling secure automation through customer self-service, you’ll have happier customers and more profit.

Standardize formats and data management


Bring data into a common format to allow collaborative research, large-scale analytics, and sharing of sophisticated tools.

Mitigate risk through compliance


Enforce "Know Your Customer" (KYC) and other regulations through online interactions that require identity verification, provide deeper understanding of customer activity, and ongoing monitoring.

Strategically leverage customer content

Regardless of source, type or orientation, extracted content can be leveraged through workflow, RPA and analytics to make better informed business decisions. This valuable data, flowing through a powerful workflow, can trigger transaction and predictive analysis.

The controlled collection of information will allow you to take advantage of these benefits

Learn how you can automate your customer transactions using a secure web form to capture data and documents. Enable customers to initiate transactions, from account openings to mortgage applications, upload supporting documents, have visibility into the status and automatically get notifications. With this flexible solution, ILINX eForms, ILINX Capture and ILINX Capture Workflow and work seamlessly together to automate transaction processing for faster throughput and happier customers. Additionally, ILINX RPA and ILINX Analytics will help inform strategic business decisions and initiatives.

Check out the 5 other posts in this series:
Extend Online Invoice Upload Capabilities to Business Partners
Advanced Automation and Robotics Process Automation (RPA) Maximize Efficiencies
Integrate Data from All Systems to Optimize Business Process Management (BPM)
Control the Flow of Information and Access to Manage Risk and Identify Problems
Meet compliance and regulatory policies to mitigate risk of litigation

What ILINX Has in Common with Two Giants: Alibaba and Apple

I read a post recently titled Customer-centric and easy-to-use is the new business model (The Alibaba story) that really hit home. The author, Gerry McGovern, a customer-centricity guru, points out that Alibaba, the world’s biggest online commerce company, has defined a clear mission of “making it easier to do business across the world”, as founder Jack Ma put it. I think it’s safe to say that this model has merit, as the company claims the biggest IPO in the history of the world.

As a long-term Apple user, (my first Mac had a hard drive with 512 KB memory) I can say that their progressively intuitive interfaces have been a compelling reason for me to continue using their technology. In fact, the Macintosh project started with an Apple employee named Jef Raskin who envisioned an easy-to-use, low-cost computer.

Apple has stayed true to this model to present day, according to technology industry analyst Jeff Bajarin. In an article published by Time Magazine, Bajarin outlines six key principals that set Apple apart from the competition, three of which are:Continue reading

Two birds, one stone: ILINX eForms

ILINX has yet another tool to enable capture anywhere your work takes you. ILINX eForms is a flexible, user-friendly electronic forms software for the capture, processing and delivery of data, images, even signatures. It can do so in a variety of ways, by using a keyboard, a finger or stylus on a touchscreen (using Intelligent Character Recognition or ICR) and even a database lookup. It allows you to add an attachment, or take a picture and embed it in the form. And ILINX eForms can be accessed on a variety of devices, from desktop to tablet to smartphone. Did I mention it is flexible?

Continue reading

Why I Love Electronic Forms!

I love electronic forms!

I love being able to not just fill out, but also submit forms electronically either from my PC or my tablet. It’s easy to change information if I mistype something or need to change information. With paper forms, you typically have to reprint the page and enter in all the information again. I can’t tell you how many times I’ve screwed up filling out a paper form and had to redo it. There’s also something nice about being able to click the “Submit” button at the end and not have to print and mail a document in and double-check to make sure it was received on the other end a few days later.

I’ve noticed that more companies and organizations are turning to electronic forms for both consumers and constituents. Users can fill out forms and attach relevant documents or information to the form and in some cases, even sign the form right then and there, no printing necessary!Continue reading

Converging Mobility with Enterprise Content Management (ECM)

In a recent report, IDC predicts 87% of connected devices by 2017 will be tablets and smartphones.  In the same report, it is predicted that the purchase and use of PCs will drop from 28.7% to 13% by 2017.Worldwide-Smart-Connected-Device-Forecast-Market-Share-by-Product-Category-2012-2017-iCharts

What does this trend data really mean?  Well, for starters, it might mean that more people will be playing Angry Birds than ever before.  From a business point-of-view, tablets and smartphones are both disruptive and viewed like a Swiss Army Knife:  a single device that can do many things.  However, with these mobile devices, there is both the opportunity for rewards and the potential for risks.  It makes no difference if the mobile device is provided by your employer or is a BYOD situation.  On the whole, the same rules apply; however, there are some nuances about BYOD that invite additional risks to be mitigated.Continue reading