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RPA Solution at Call Center Improves Service and Pays for Itself in a Year
Technology leaders are jumping on the Robotics Process Automation (RPA) technology bandwagon for good reason. It yields tremendous value in a myriad of business and industry sectors. RPA automates repetitive manual tasks performed by human workers, so their time can be used in higher value responsibilities. Because manual actions occur in so many different business […]
Read more300 Million Pounds of Frozen Vegetables
If you haven’t seen our National Frozen Foods customer success video yet, take a break for less than 3 minutes and see how this corporation that produces over 300 million pounds of frozen vegetables a year utilizes their Enterprise Content Management system to increase their business efficiencies.
Read moreConverging Mobility with Enterprise Content Management (ECM)
In a recent report, IDC predicts 87% of connected devices by 2017 will be tablets and smartphones. In the same report, it is predicted that the purchase and use of PCs will drop from 28.7% to 13% by 2017. What does this trend data really mean? Well, for starters, it might mean that more people […]
Read moreILINX – the new ECM software kid on the block!
Since my entry into the Enterprise Content Management (ECM) industry in 2001, the biggest challenge that I see for any company is to turn their ECM investment into one that is utilized across the enterprise, and not just for the benefit of one department. After all, that is the whole point of an enterprise system […]
Read moreWorkflow queue routing in ILINX® Capture 5
Let’s say you want to route a batch in the ILINX Capture workflow depending on the value of a certain index. Maybe this is an AP solution and you want to route to a different queue based on document type. Here is the simple way to do that:
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