Category Archives for "ImageSource"

How ILINX Capture changed my document conversion workflow

I have been doing document conversion for roughly 15 years and there are numerous applications you can choose from that are a complete waste of time. I have unfortunately had the opportunity to work with some very cumbersome and complicated applications over the years. One of the applications we were using had modules you would have to open separately for every step in the conversion process. After scanning you would have to open the import module then you would have to open another module for document classification then another module for indexing then another module for Quality Control and another module for releasing the final product. I was introduced to a new application called ILINX Capture that changed my entire workflow. I fell in love with it. Now, I no longer have to open a bunch of separate modules to complete the conversion process. The conversion process takes place all in the same window document classification, QC, indexing, etc. ILINX Capture is so easy to use and a complete time saver. I recommend checking it out if you find yourself wasting time going through unnecessary steps when capturing and indexing your content.

Ryan Ivie
Conversion Services Manager
ImageSource, Inc.

Your new best friend – Steps Recorder in Windows 8

There is a not so hidden gem that may become your new best friend. This newfound friend’s name is “Steps Recorder”, aka “Problems Steps Recorder”. This handy application was introduced in Windows 7 and is present in all versions of Windows 8. It allows the user to activate its recording function, at which point all clicks of the mouse are now recorded with proper documentation and screenshots. Not only is this tool great to use for showing someone how you discovered a problem, it’s a great way to provide a user instructions to resolve the issue on their own. For a better understanding of the application and to see it in action check out the video below:


Jason Downer
Support Engineer
ImageSource, Inc.

How to troubleshoot SQL error [3566] & open applications in Kofax 10

I recently worked with a customer who was receiving the error below on a Client/Server installation with a standalone SQL instance (not built-in):

[3566] KdoLib: Network I/O error: A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (Provider: SQL Network Interfaces, error: 26 – Error Locating Server/Instance Specified) (-1)

After performing a clean install of Kofax 10 on a new workstation, they were unable to open Batch Manager, Administration, etc. The process could be seen in Task Manager, but the window would not open, and after about 20 minutes would show the error above.

To resolve this we first tested the connection to the SQL server using a .udl file. This can be done by creating a blank text file, then renaming the extension to .udl.

Open this new Data Link and fill in the fields for your SQL server and test the connection. If you do not get a success, verify that your server name, login, firewall, etc. are configured properly to access the server.Continue reading

Steps for a successful ECM migration using ILINX Export

As a Sr. Systems Engineer at ImageSource, I am currently engaged on a project where the customer had a need to migrate all content out of their Stellent IBPM software platform. (This is the same product stack as Optika Acorde and Oracle IPM; the product has gone through a few name changes over the years with the different acquisitions.) In my experience, I have found there are several steps that need to be taken when considering migrating content from your current ECM repository.

The first steps in any migration are to analyze existing content and ensure that the majority has been discovered, identified and prioritized.

  1. Categorize content into categories (document types, applications, folders, etc.)
  2. Prioritize content based on:
    1. A business value rating to the content
    2. A difficulty level associated with the migration effort

Categorizing Content:
All discovered content should be cataloged by the indexes or field data that exists for it and the file formats used. All systems that may be migrated need to be investigated for existing export tools that can export data into various formats, such as CSV or directly to custom databases. If the system is lacking any direct export capability built into the product it is necessary to either develop a migration tool or purchase one. In my current project we are using a tool developed by ImageSource called ILINX Export. ILINX Export supports migrations out of Oracle IPM (along with Stellent IBPM and Optika Acorde), WebCenter Content 11g, EMC AppXtender, IBM FileNet P8, and IBM FileNet ImageServices.Continue reading

An Explanation of SQL Joins

Recently I had to analyze several Stored Procedures and Views in SQL 2008 to find out why a process had stopped working. Many of you have had to do the same thing and this stuff gets complicated. So along with my several pages of notes I found this article particularly useful. This is the best representation and explanation of SQL Joins I have found and wanted to share.

Andrew Skovran
Support Engineer
ImageSource, Inc.