We thought it would be a good idea to spend a few weeks highlighting some of the different scanner manufacturers and what kind of equipment and service they offer and the benefits of purchasing their product. This week we are going to cover Fujitsu scanners.
Fujitsu offers a very wide range of scanner models from the ScanSnap S300 which is rated at 8 pages per minute (ppm) all the way up to the 5900C, which is rated at 100ppm. For a more complete list of the Fujitsu models available, click here. The majority of Fujitsu’s mid-range scanners come with an on-site 3 month Next Business Day response warranty. They also come with a nice package of software including: Kofax VRS, Adobe Acrobat Standard, and ScandAll21. Also, most of the scanners are now Dual Interface: Ultra SCSI & USB connectivity, see blog about USB vs. SCSI scanners.
A couple of the newer models that Fujitsu has released, the 6670 and 6770, have 15,000 page daily duty cycles. That means that they can scan 15,000 pages in one day and not shorten the life span of the scanner. That is about twice the daily duty cycle of the models they replaced, the 5650C and the 5750C. That high of daily duty cycle is quite good for a scanner in its price range. For the lower volume and price range, another two new models are fi-6130 and fi-6140. These little workhorses scan 40ppm and 60ppm and an optional Flatbed can be purchased separately for both models.
Other benefits of the Fujitsu scanners are the service offerings. Fujitsu is one of the few remaining scanner manufacturers that maintains their own warranty and post warranty contracts. This permits for high availability of quality phone support prior to an on-site repair call as well as high availability of parts when and if an on-site service call is needed. Fujitsu service offerings range from Basic coverage (any hardware failure that isn’t consumables, see blog about the difference between parts and consumables) to the more elaborate ScanCare package. ScanCare is a more comprehensive contract which can include several Preventative Maintenance (PM) visits per year and consumables kit(s) depending on the model. First time buyers can sometimes experience sticker shock over the cost of some of these contracts but once you calculate the guaranteed PM visits, the consumables and the end user training, you should be able to quickly gauge the value. Plus to replace a major part on scanners can often run into the thousands of dollars. Contracts are much cheaper than replacement scanners and if it’s a mission critical scanner can you really afford not to be covered?
Andrea Latham, CDIA+