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Paperless Processes: Capturing Documents of All Types
I found the latest research paper from AIIM “Winning the Paper Wars – capture the content and mobilize the process troops.” to be an interesting read, especially since I have seen many of the points discussed when working with our customers—specifically with growth areas in mobile capture, OCR, BPM/Workflow and AP/AR processes. I am happy […]
Read moreThe benefits of distributed scanning and capture
Distributed scanning and capture provides employees the ability to scan or capture information from individual stations and file the documents in a shared folder or into a central location. The documents are captured and indexed at the source, generally by the department or workgroup that created them and where the workflow is initiated. Distributed capture […]
Read moreTechnical Support Providers
Small businesses that offer tech support will turn out better results than a big tech support company offering global support. Having worked in tech support and worked with providers of various sizes, I have come to the opinion that small departments offer more meaningful support, better customer service and have superior knowledge.
Read moreThe Final Installment of Serendipitous Cerebration
This is it. The final installment. The end. Our tunnel of light leading us to the promise land of perfect integrations with Serendipitous Cerebration as our Virgil guiding us through the Malebolge of Content Management.
Read moreSerendipitous Cerebration (Part 2 – Project Planning)
Serendipitous Cerebration as a problem solving technique can only be applied in the rare cases when normal logical troubleshooting has failed. As much as we hate to admit it, when all logical problem solving avenues have been exhausted and our troubleshooting prowess to a flummoxed state of tentation, this is when we begin to enter […]
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