Tag Archives for " AIIM "

Paperless Processes: Capturing Documents of All Types

I found the latest research paper from AIIM “Winning the Paper Wars – capture the content and mobilize the process troops.”  to be an interesting read, especially since I have seen many of the points discussed when working with our customers—specifically with growth areas in mobile capture, OCR, BPM/Workflow and AP/AR processes. I am happy […]

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The benefits of distributed scanning and capture

Distributed scanning and capture provides employees the ability to scan or capture information from individual stations and file the documents in a shared folder or into a central location. The documents are captured and indexed at the source, generally by the department or workgroup that created them and where the workflow is initiated. Distributed capture […]

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Technical Support Providers

Small businesses that offer tech support will turn out better results than a big tech support company offering global support.  Having worked in tech support and worked with providers of various sizes, I have come to the opinion that small departments offer more meaningful support, better customer service and have superior knowledge.

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Serendipitous Cerebration (Part 2 – Project Planning)

Serendipitous Cerebration as a problem solving technique can only be applied in the rare cases when normal logical troubleshooting has failed.  As much as we hate to admit it, when all logical problem solving avenues have been exhausted and our troubleshooting prowess to a flummoxed state of tentation, this is when we begin to enter […]

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