Small businesses that offer tech support will turn out better results than a big tech support company offering global support. Having worked in tech support and worked with providers of various sizes, I have come to the opinion that small departments offer more meaningful support, better customer service and have superior knowledge.
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Having chosen my career path towards project management, I am not as strong in desktop support as many others. However, I can work my way through just about anything but it might just take a little longer. I thought I would share my experience over the past week in attempting desktop support for myself.
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Serendipitous Cerebration as a problem solving technique can only be applied in the rare cases when normal logical troubleshooting has failed. As much as we hate to admit it, when all logical problem solving avenues have been exhausted and our troubleshooting prowess to a flummoxed state of tentation, this is when we begin to enter […]
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Pressed for time I just watched one of our system engineers upgrade a production ILINX Content Store in less than 5 minutes. An amazing feat for an Enterprise Content Management System!
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The new standard in operating systems is rapidly transitioning to 64-bit, as opposed to 32-bit. The change is occuring on both the desktop and server-side. As with any major architecture change, there are bound to be a few hiccups along the way as new systems are integrated into existing infrastructures. There are a couple things […]
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