Tag Archives for " General Support "

The ILINX Adventure

The ImageSource support department has been doing some serious testing with ILINX® Content Store.   ILINX Content Store is a content management system that is based on an entirely thin-client framework which makes it instantly and easily deployable over a web interface.

Read more

Right way….wrong way

As with pretty much everything in life there is a right way to do something, and there is a wrong way to do something.  Unfortunately, it is often accompanied by that annoying “grey area” where it “sometimes” works.  This is an ever present problem when implementing and supporting hardware and software solutions.

Read more

Barcode Document Separation with ILINX Capture

While exploring different document separation techniques I discovered that bar code separation may cause the document to be split multiple times.   I scanned in a single document that had 334 pages and for some reason it split the document multiple times.  There were no other barcodes except one Patch Type T separator at the beginning […]

Read more

eForms Technology Short Cuts That Really Work!

Often we are up against tight deadlines and we need to use all our tricks and tools to help increase efficiency and provide a better client experience.  When we have clients with large form libraries that need converting to eForms; one of my favorite tools to use is FormBridge for Liquid Office.  FormBridge does direct […]

Read more

Good Support Ticket Habits

You’re working along and go to retrieve an image, nothing comes back.  You click the link again, and again, and again till you finally receive an error message.  Here you are, faced with a single “OK” button message box containing a conglomeration of paths, error codes, object ID’s, ect. that seems to defy all logic […]

Read more