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Installation Hand Off to the Client

As an integrator there are many things we can do as far as making the install a success, but only a very limited amount we can do to guarantee its continuing success. One of the most often seen issues is the handoff of an installation to the client, in particular the maintenance of the database.

Highlight on Fujitsu Scanners

We thought it would be a good idea to spend a few weeks highlighting some of the different scanner manufacturers and what kind of equipment and service they offer and the benefits of purchasing their product. This week we are going to cover Fujitsu scanners. Fujitsu offers a very wide range of scanner models from […]

What is the Difference Between Parts and Consumables?

When you own a scanner, or multiple scanners, you are responsible for keeping that equipment running efficiently by keeping consumables on hand. The components of a scanner that touch the paper and are designed to wear out and be replaced every 3-6 months are called “consumables.” They are different to what are referred to as […]

To Renew Or Not To Renew…There Is No Question!

The current business model for enterprise level capture software suites is not simply to sell you a product and walk away, but rather it is to become a partner. The initial purchase is the beginning of that relationship. When you invest in a software suite such as Kofax Capture or ILINX Capture, you are modifying […]