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Tuning ECM Capture Systems – Is It Optional?

Recognizing forms and then performing successful OCR and ICR is a result of careful planning. Then comes plenty of testing during development, exploiting every advantage you can discover. Once rolling, are the results what you expect? All of that testing should ensure the answer is YES. But if they are falling short of expectation, it’s […]

Kofax moves to a pay-per-incident (PPI) system. What are your options?

As of August 3, 2009, worldwide technical support via telephone for all versions of Kofax’s VRS has been convert to a pay-per-incident (PPI) system. Fujitsu offers a toll-free technical assistance support line for all Fujitsu scanners and software during the warranty period. The scanner warranty includes phone support for Kofax VRS products provided with the […]

Does Your Scanner Like to Pull Multiple Pages or None at All?

Is your scanner refusing to pull one page at a time like it should be? Try cleaning the pick up, seperation, and feeding rollers. Most scanners have cleaning kits available with the necessary items. Also check to make sure your documents are being properly prepped. Proper document prep includes: removing staples and post-its, making sure the staple holes are […]