Tag Archives for " Salesforce "

RPA Solution at Call Center Improves Service and Pays for Itself in a Year

 Technology leaders are jumping on the Robotics Process Automation (RPA) technology bandwagon for good reason. It yields tremendous value in a myriad of business and industry sectors. RPA automates repetitive manual tasks performed by human workers, so their time can be used in higher value responsibilities. Because manual actions occur in so many different business […]

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Does Agile Foster Innovation?

The Project Management Institute held a conference today called “Project Management Success: A View from the Future”. The keynote speaker, Jim Highsmith, an Agile thought leader and executive consultant at ThoughtWorks, Inc. posted a slide asking the question “Does Agile Foster Innovation?” The slide referenced these items about the company Salesforce. Ranked #1 innovator by Forbes […]

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