Tag Archives for " support "

How to Increase ECM Team Efficiency

In the course of doing some work for one of our partners – we were asked to take a look at the existing workload for their ECM team.  This particular ECM team has done a great job maintaining and integrating ECM components from a variety of vendors.  As typical in such an environment – we […]

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Please Hold for 1 Hour…

Great support is a must for any business and Customer Service 101. Automated support is great if you want to pay a bill with a credit card or check the balance of an account, but when you have an actual issue you need assistance with, automated support is the LAST thing that I know I […]

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How to troubleshoot SQL error [3566] & open applications in Kofax 10

I recently worked with a customer who was receiving the error below on a Client/Server installation with a standalone SQL instance (not built-in): [3566] KdoLib: Network I/O error: A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name […]

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An Explanation of SQL Joins

Recently I had to analyze several Stored Procedures and Views in SQL 2008 to find out why a process had stopped working. Many of you have had to do the same thing and this stuff gets complicated. So along with my several pages of notes I found this article particularly useful. This is the best representation and explanation […]

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How to fix an error when configuring Active Directory Federation Services

While recently working to deploy an Active Directory Federation Services (ADFS) instance on a Server 2012 system, I ran into an issue. When I tried to do the initial configuration of the ADFS service from the ADFS console, there was an error that said the Windows Internal Database (WID) could not be started. This WID […]

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