Tag Archives for " WebEx "

Please Hold for 1 Hour…

Great support is a must for any business and Customer Service 101. Automated support is great if you want to pay a bill with a credit card or check the balance of an account, but when you have an actual issue you need assistance with, automated support is the LAST thing that I know I […]

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Virtual Meeting Place

There is no denying that our world is changing and more people are becoming more thoughtful of their daily decisions and how they affect the planet.  There has been a big push to come up with innovative ideas to save resources and reduce the harmful greenhouse gas emissions.  The business community has a potential to […]

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Benefits of Remote Services for ECM Support

Would you land a plane in dense fog without radar?   Probably not, so why can it be difficult to get support representatives of  major software manufactures to dial in and assess critical business ECM servers to aid with troubleshooting?  I recently worked with a large ECM company that told me “Before that occurs ( dialing […]

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